Job Description
As the Advertising Operations Manager (d/f/m), you hold a pivotal role within our advertising operations team, which stands as a cornerstone stakeholder for our engineering, product, and business teams. Your primary responsibility is to swiftly investigate and resolve reported issues originating from the operations team, stakeholders, and product teams, ensuring the seamless functioning of our advertising technology stack and safeguarding business continuity.
We encourage candidates with equivalent job experience or a deep passion for technology to apply. If you possess a strong tech affinity and are eager to contribute to our team's success, we eagerly await your application.
Responsibilities:
Issue Management: Act as the first point of contact for all adtech-related issues reported by stakeholders, product teams, and the operations team. Prioritize and manage the investigation of issues, adhering to established SLAs for response and resolution.
Troubleshooting and Investigation: Conduct thorough investigations into reported issues, analysing logs, and system behaviour to identify root causes. Work closely with the adtech specialists and engineers to understand the technical aspects of the issues.
Collaboration and Communication: Collaborate effectively with internal teams, including adtech specialists, product teams, and engineering, to communicate technical details of issues and facilitate their resolution. Ensure clear and timely communication throughout the issue resolution process.
Issue Resolution: Provide timely and effective solutions to Level 1 adtech issues. Resolve basic problems independently and escalate complex issues to the appropriate teams, tracking the progress of problem resolution.
Knowledge Base Management: Maintain a comprehensive knowledge base for adtech troubleshooting, documenting common issues and their resolutions. Regularly update the knowledge base to ensure it reflects the most current information.
Monitoring and Reporting: Continuously monitor adtech systems and campaigns to proactively identify potential issues or anomalies. Prepare regular status reports on issue resolution progress and share updates with relevant stakeholders.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
Proven experience (3+ years) in a technical support or troubleshooting role, preferably in the adtech industry or digital advertising domain, or a strong affinity for technology and willingness to learn.
Solid understanding of adtech platforms, APIs, and technologies.
Strong analytical and problem-solving skills, with an ability to quickly comprehend technical complexities and identify root causes.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Detail-oriented with a commitment to maintaining accurate records and documentation.
Ability to work in a fast-paced environment, prioritize tasks, and manage multiple concurrent investigations effectively.
Familiarity with advertising operations and campaign management will be advantageous.
Benefits
- Competitive compensation package
- Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
- Benefits including stock purchase plan and annual bonus plans
- Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
- Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.
- 'Work from anywhere' weeks - up to four weeks working from anywhere, as long as you have an internet connection!
- Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
- 28 days of holidays, Commuter allowance, Life insurance, retirement plan and generous family leave
